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Pharma Quality Control Lab Benchmarking

Benchmarking Operational Excellence in Pharmaceutical Quality Control Labs: Compare your performance and maturity level to industry peers, understand your enablers, and discover potential for improvement.

Lean Lab initiatives and increasing QC complexity require a clear view of performance and maturity. Our QC Lab Benchmarking, based on the proven St.Gallen OPEX approach and supported by a global database of more than 190 QC labs, shows you where your lab stands and which factors enable top performance.

Participants receive:

  • A detailed performance assessment (KPIs & enablers)
  • Benchmarking against more than 190 QC labs worldwide
  • Identification of key improvement opportunities
  • A personalized QC lab report (Example)
  • Optional deep‑dive workshops

We evaluate your QC lab across three core performance dimensions:

  • Productivity
  • Quality
  • Service

And across three central enabler categories:

  • Maintenance & Quality System
  • Planning & Steering System
  • Management System

We additionally consider costs and structural factors, e.g., the size of the lab and different test categories.

Background

The QC Lab Benchmarking was developed in 2016 together with leading pharmaceutical companies to ensure feasibility and practical relevance. Our database includes:

  • more than 190 QC labs worldwide
  • representation across all major testing categories
  • participation from small, mid‑size, and global pharma companies

The project is fully financed by participating companies. This ensures independence from individual sponsors and guarantees high practical relevance.

Data Protection

The benchmarking project is conducted in accordance with the International Benchmarking Code of Conduct, which ensures that all participants behave in a fair and responsible manner. Company data is treated with the utmost confidentiality. Company-specific information may not be used without the prior consent of the company concerned. The institute reserves the right to use the project results in summarized and anonymized form for publication.

Contact

Jessica Rebecca Helbling

Research Associate

PSCM-HSG
Büro 24-0-241
Dufourstrasse 40a
9000 St. Gallen

Alice Feldmann

Research Associate

PSCM-HSG
Büro 24-0-241
Dufourstrasse 40a
9000 St. Gallen
north